Returns

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Returns - Australia


Choose a free return or refund

We want you to absolutely adore what you've ordered, if not we've made our returns process as easy as possible.



free return

We offer free returns for all exchanges and store credits. Simply use the returns label included in your parcel for free!

OR

refund

We'll refund you the value of your returned items, we'll just deduct $6 if you use our returns label.

How to return


1.

Complete the returns form in your mailing bag
(or download and print one here).
Place your return items into the mailing bag and reseal it.

2.

Stick the Australia Post returns label (included in your packaging) to the outside of the mailing bag and over our original shipping label.

3.

Drop the mailing bag into any Australia Post red post box or your local post office. Take note of the Article ID to track your return.

If you don't want to use our returns label, you have other paid options below:

Please note, prices vary depending on location.



truck

mail it directly to:

PO BOX 5984
Gold Coast MC,
QLD 9726.

courier box

courier pick up

A courier will pick up your package Mon-Fri.
Book a courier pick up here.

returns information

  • Items can be returned within 30 days of delivery for an exchange, store credit or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygiene reasons cosmetics, earrings and undergarments cannot be returned.
  • All swimwear returns must have their hygiene seal intact.
  • We process all returns within two days of receiving your items. We will send you an email with the details of your processed return.
  • Please email hi@princesspolly.com.au if you believe your product is damaged or faulty. We will treat this with the highest of priority.

free returns

  • Free Returns means you will receive free shipping to return your parcel back to us, if you choose a store credit or exchange.
  • All Australian orders will include a returns shipping label within the package.
  • If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!

refunds

  • Refunds are now offered on all orders. Simply opt for the refund option on your returns form.
  • If you use our returns shipping label included in your package, we'll deduct $6.00 from the refund for use of the label.
  • If you don't use our returns shipping label you will receive the full refund.
  • Depending on your payment method the funds may take 2-3 days to clear back into your account.
  • If you would like to make an exchange please complete the returns form with the details of your requested exchange.

store credits

  • Store credits can be used to make a future purchase and are valid for 12 months from date of issue.
  • Your credit is accessible by signing into your Princess Polly account at checkout.
  • You can log into your Princess Polly account any time to check the balance of your credit.
  • Store credits cannot be refunded.

exchanges

  • If you would like to make an exchange please complete the returns form with the details of your requested exchange.
  • Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit to use at your leisure.

return using afterpay

  • When using Afterpay, you have the options to return one or all of your items for a refund.
  • If you use our returns shipping label included in your package, we'll deduct $6.00 from the refund for use of the label. Therefore you will still have to pay $6.00 with Afterpay.
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

still have questions?