Pre-orders are paid for at the time of order and are shipped as close to the date provided as possible.  If you order other items at the same time as your pre-order your other items will still be shipped immediately and your pre-order will be shipped separately once your item is back in stock (Australia only). All pre-orders receive FREE express shipping (Australia only). 

Please keep in mind the provided shipping date is an estimate and will depend on our brands.  We will contact you and let you know if the shipping date has been delayed. 

If you change your mind about a pre-order please notify customer service and a full refund is available to you.  Please email

Orders from international customers that contain both pre-order and instock products will be held and shipped together when the pre-order arrives. International customers can contact us to have the instock products shipped first, please email