Shipping Information

Select your country:

Australia

FREE EXPRESS SHIPPING when you spend over $50!

Orders under $50 are a flat rate charge of $6.00 for express shipping.

Christmas and New Year’s Eve Delivery Cut-off Dates

Order by 4PM 21st of December to ensure your order arrives before Christmas. Due to the Australia Post holiday and public holidays, all orders that need to arrive by New Year’s Eve will also need to be placed by December 21st. Deliveries are not guaranteed to arrive before Christmas or New Year’s Eve.

Orders placed before 4PM QLD time each business day are packed and sent the same day. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days. 

Delivery time

Express Post is a NO SIGNATURE next business day delivery service.

Orders placed before 4PM QLD time each business day are packed and sent the same day. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days. 

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.


New Zealand

FREE NZ EXPRESS SHIPPING when you spend over $80 NZD

Orders under $80 NZD are a flat rate charge of $10 NZD for express shipping (Actual charge is $9.35 AUD convert to NZD here)

Christmas and New Year’s Eve Delivery Cut-off Dates

Order by 19th of December to ensure your order arrives before Christmas. Due to public holidays, all orders that need to arrive by New Year’s Eve will also need to be placed by December 19th. Deliveries are not guaranteed to arrive before Christmas or New Year’s Eve.

Delivery time

All New Zealand orders are sent Express with DHL and should be received within 1-2 days*

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.

 

USA & Canada 

FREE U.S EXPRESS SHIPPING when you spend over $70 USD

Orders under $70 USD are a flat rate charge of $10 USD for express shipping (Actual charge is $13.90 AUD convert to USD here)

Christmas and New Year’s Eve Delivery Cut-off Dates

Order by 19th of December to ensure your order arrives before Christmas. Due to public holidays, all orders that need to arrive by New Year’s Eve will also need to be placed by December 19th. Deliveries are not guaranteed to arrive before Christmas or New Year’s Eve.

Delivery time

All USA & Canada orders are sent Express with DHL and should be received within 2-3 days*

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.

 

All other countries

All international orders are sent with DHL Express.

Christmas and New Year’s Eve Delivery Cut-off Dates

Order by 19th of December to ensure your order arrives before Christmas. Due to public holidays, all orders that need to arrive by New Year’s Eve will also need to be placed by December 19th. Deliveries are not guaranteed to arrive before Christmas or New Year’s Eve.

Country

Cost

Delivery Time

Asia

 

 

Japan

¥1300 JPY when you spend over ¥5600 JPY(*Estimate provided, actual charge is $14 AUD convert to JPY here)

¥1700 JPY when you spend under ¥5600 JPY (*Estimate provided, actual charge is $18 AUD convert to JPY here)

Express 2-3 days*

Singapore

$16 SGD when you spend over $68 SGD (*Estimate provided, actual charge is $14 AUD convert to SGD here

$20 SGD when you spend under $68 SGD (*Estimate provided, actual charge is $18 AUD convert to SGD here)

Express 2-3 days*

Hong Kong

$95 HKD when you spend over $408 HKD (*Estimate provided, actual charge is $14 AUD convert to HKD here)

$122 HKD when you spend under $408 HKD (*Estimate provided, actual charge is $18 AUD convert to HKD here)

Express 2-3 days*

South Korea

₩13,000 KRW when you spend over ₩55,000 KRW (*Estimate provided, actual charge is $14 AUD convert to KRW here)

₩17,000 KRW when you spend under ₩55,000 KRW (*Estimate provided, actual charge is $18 KRW convert to KRW here)

Express 2-3 days*

China  

¥75 CNY when you spend over ¥320 CNY (*Estimate provided, actual charge is $14 AUD convert to CNY here)

¥97 CNY when you spend under ¥320 CNY (*Estimate provided, actual charge is $18 CNY convert to CNY here)

Express 2-3 days*

 

 

 

Europe

 

 

United Kingdom

£8 GBP when you spend over £33 GBP (*Estimate provided, actual charge is $16 AUD convert to GBP here)

£11 GBP when you spend under £33 GBP (*Estimate provided, actual charge is $20 AUD convert to GBP here)

Express 2-3 days*

Spain, France, Italy, Germany

€11 EUR when you spend over €42 EUR (*Estimate provided, actual charge is $16 AUD convert to EUR here)

€14 EUR when you spend under €42 EUR (*Estimate provided, actual charge is $20 AUD convert to EUR here)

Express 2-3 days*

 

 

 

Rest of the World

$50 AUD

Express 3-7 days*

Delivery Time
* These are DHL Express delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day. 

Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).

Order Tracking
We use DHL for all international deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch.

Customs Charges 
The customer will be responsible for any customs or import charges.